Car Dealer Google Reviews Articles

Infographic comparing review practices the FTC rule targets (fake reviews, undisclosed insider reviews, rewards for positive reviews, suppressing negative ones) with a review habit that holds up: ask every customer, at the right moment, for honesty, and answer every review.

Ask Every Customer, Every Time: The Review Habit That Holds Up

by Reputation & Community Desk | Oct 19, 2026 | Google Reviews

Reviews now shape what shoppers and AI tools say about your store, and the FTC is watching how they’re collected. Here’s the simple habit that builds reviews the right way.

Example of a one-star dealership review about a three-hour oil change wait and a four-sentence owner reply highlighted to show its parts, thank, acknowledge, a real name and a direct number, beside four things a reply should never do.

How to Answer a One-Star Review Without Starting a Sequel

by Reputation & Community Desk | Oct 14, 2026 | Google Reviews

A reply to a negative review is read by the next hundred shoppers and by the AI tools that summarize your store. Here’s how to answer calmly, briefly and in a way that helps.

Infographic of four things car shoppers look for in dealership service reviews, honesty, time, advisor names and how problems are handled, shown as example review cards, plus three ways to build service reviews.

Service Reviews Sell Cars

by Reputation & Community Desk | Oct 8, 2026 | Google Reviews

Service customers visit far more often than buyers, so they write a big share of a store’s reviews. Shoppers read those reviews to judge how they’ll be treated after the sale.

Infographic comparing two dealership Google review profiles: one with a 4.6 rating and 2,400 reviews but no new review in 11 weeks, and one with a 4.5 rating whose newest review is two days old with every review answered, plus four habits that keep reviews fresh.

Last Month’s Reviews Count More Than Last Year’s

by Reputation & Community Desk | Oct 2, 2026 | Google Reviews

A 4.6 rating built mostly in 2022 says less than a steady stream of reviews from this month. Why review recency matters to shoppers, local search and AI, and how to keep reviews fresh.