Dealership Calls, Texts & Chat Articles

Infographic grid of weekday and Saturday hours highlighting when dealership calls are most often missed (early mornings, lunch, near closing and Saturdays), beside three things call tracking shows: call source, whether anyone answered and what happened.

The Phone Still Rings. Who’s Answering?

by Customer Communications Desk | Oct 19, 2026 | Calls, Texts & Chat

For all the talk of chat and AI, plenty of customers still call, and many dealership calls still go unanswered. Here’s how to find the missed calls and what to do about them.

Infographic comparing service calls an AI phone agent can handle, booking, confirmations, simple questions, overflow and after-hours calls, with calls that need a person, upset customers, diagnosis, warranty and goodwill, and repair-or-replace decisions, plus four setup rules.

AI Phone Agents in the Service Lane: Where They Help and Where to Keep a Human

by Customer Communications Desk | Oct 15, 2026 | Calls, Texts & Chat

AI phone agents now book, confirm and reschedule service appointments at any hour. Where they help a service department, where a person should stay on the line and how to tell if it’s working.

Timeline of FCC texting and calling consent rules: new consent revocation rules adopted in February 2024, the one-to-one consent rule struck down by the 11th Circuit in January 2025, opt-out rules taking effect in April 2025 with ten business days to honor a stop, and the revoke-all rule delayed to January 31, 2027.

Texting Customers in 2026: Consent, Opt-Outs and the Word “Stop”

by Customer Communications Desk | Oct 9, 2026 | Calls, Texts & Chat

Customers love texting with their dealership, until they don’t. The 2026 texting basics for dealers: permission, opt-outs in any wording, the ten-day rule and what’s still changing.

Funnel infographic showing every dealership call recorded and transcribed, AI tagging calls by type and outcome, AI flagging callers who asked to book but didn't get booked, and a manager spending ten minutes on the calls that matter, plus four things to listen for.

Call Recordings Are the Most Honest Report in the Building

by Customer Communications Desk | Oct 3, 2026 | Calls, Texts & Chat

Call recordings show what really happens when customers reach your store: who answered, what was asked and whether an appointment was set. AI now summarizes them and flags the ones that should have booked.