Most lost customers aren’t lost to a competitor’s ad. They slip through the gaps between departments. Here’s where the handoffs break and how to close them.
Customer Service
Articles on dealership customer service: the sales and service experience, follow-up and retention. Read the Car Dealer Customer Service overview.
The First Service Visit Decides the Next Car Purchase
The first service visit after the sale is when a new owner decides whether your store is a place they come back to. How to make that visit the start of the next deal.
What Customers Mean When They Say “Nobody Called Me Back”
“Nobody called me back” is one of the most familiar dealership complaints. It usually means nobody owned the callback. How to fix it with owners, deadlines and a closed loop.
They Asked AI First. Now They Want a Person.
Shoppers who researched with AI arrive with better questions, not a plan to avoid your staff. Cox Automotive found only 17% use AI to avoid dealership staff. How to meet the better-prepared buyer.
First articles coming soon. We're writing them now. In the meantime, explore another topic from the menu above.